Privacy Policy

Last Updated: 13/08/2024

Thank you for shopping at ZukaShop. We hope you are satisfied with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return and exchange policy.

1. Returns

You have the right to return an item within 14 days without giving any reason, as per the EU Consumer Rights Directive. The return period will expire 14 days from the day on which you or a third party (other than the carrier) receives the goods.

2. Conditions for Returns

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. You will also need to provide the receipt or proof of purchase.

3. How to Initiate a Return

To start a return, you can contact us at zukashop07@gmail.com. Please provide your order number and details of the item you wish to return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

You are responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 14 days.

6. Exchanges

If you need to exchange an item, please email us at zukashop07@gmail.com. Exchanges are subject to product availability. We will process your exchange once we receive and inspect the item you are returning.

7. Damaged or Defective Items

If you received a damaged or defective item, please notify us immediately at zukashop07@gmail.com with details of the product and the defect. We will provide you with instructions on how to proceed.

8. Exceptions

Certain items cannot be returned, including:

• Items on sale or clearance
• Personalized items

9. Contact Us

If you have any questions about our return and exchange policy, please contact us at zukashop07@gmail.com.

This policy complies with the EU Consumer Rights Directive and is subject to changes based on new regulations or updates to our internal policies.

A tradução de "política de troca" para o inglês é "exchange policy."

Aqui está uma política de devolução para a ZukaShop, com base nas mesmas condições:

ZukaShop Return Policy

Last Updated: 13/08/2024

Thank you for shopping at ZukaShop. If, for any reason, you are not completely satisfied with your purchase, you may return it to us for a full refund. Please review the details below regarding our return policy.

1. Right to Return

You have the right to return an item within 14 days without providing any reason, in accordance with the EU Consumer Rights Directive. The return period will expire 14 days after you, or a third party (other than the carrier), receives the goods.

2. Conditions for Returns

To qualify for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. You will also need to provide the receipt or proof of purchase.

3. How to Initiate a Return

To begin a return, please contact us at zukashop07@gmail.com. Include your order number and details about the item you wish to return. If your return is approved, we will send you instructions on how and where to ship your package. Items returned without prior approval will not be accepted.

4. Return Shipping Costs

You are responsible for the costs associated with returning the item. Shipping fees are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and the credit will be applied to your original payment method within 14 days.

6. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at zukashop07@gmail.com with details about the product and the defect. We will provide further instructions on how to proceed.

7. Exceptions

Certain items cannot be returned, including:

• Items on sale or clearance
• Personalized items

8. Contact Us

For any questions regarding our return policy, please reach out to us at zukashop07@gmail.com.

This return policy adheres to the EU Consumer Rights Directive and may be updated based on changes in regulations or internal policies.

Aqui está uma política de privacidade para a ZukaShop, baseada nas regulamentações da União Europeia:

ZukaShop Privacy Policy

Last Updated: 13/08/2024

At ZukaShop, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services. It also outlines your rights regarding your personal information.

1. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, postal address, phone number.
• Order Information: Products purchased, payment details, delivery address.
• Technical Data: IP address, browser type, device information, and usage data.
• Communication Data: Emails or messages sent to us, customer service interactions.

2. How We Use Your Information

We use your personal data for the following purposes:

• Order Processing: To process and deliver your orders, manage payments, and communicate with you about your purchase.
• Customer Support: To respond to your inquiries, provide customer service, and resolve any issues.
• Marketing: To send you promotional offers, newsletters, or updates (only if you have opted in to receive such communications).
• Website Improvement: To analyze website usage and improve our services and user experience.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a Contract: To fulfill our contractual obligations when you make a purchase.
• Legal Compliance: To comply with legal obligations, such as tax and accounting requirements.
• Legitimate Interests: To improve our services, conduct marketing activities, and ensure the security of our website.

4. Data Sharing

We do not share your personal data with third parties, except:

• Service Providers: Third-party companies that help us operate our website, process payments, and deliver orders. These providers are obligated to keep your information confidential.
• Legal Obligations: If required by law or in response to legal processes, such as court orders or government regulations.

5. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Access: Request access to your personal data and obtain a copy.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request the deletion of your personal data under certain conditions.
• Restriction: Request to restrict the processing of your data.
• Objection: Object to the processing of your data for direct marketing purposes.
• Portability: Request the transfer of your data to another organization.

To exercise any of these rights, please contact us at zukashop07@gmail.com.

8. Cookies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us understand how you use our website. You can adjust your browser settings to refuse cookies, but this may affect the functionality of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at zukashop07@gmail.com.